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Field Service Engineer/Technician

Location- Local/ Nationwide Travel

Must have own private and reliable transportation. This position requires 60-70% travel within a city to provide services to customer as per client need. Working hours would be less than 40 hrs a work week. Initial training would be provided to troubleshoot POS device.

Job Description:

Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Perform Tier II work on products and services of medium-high complexity; Tier II products include ATM’s, Retail POS Terminals, large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support
Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary
Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
Represent company in a manner that reflects positively on the image and reputation of the company
Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation
Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports; Conducts work at customer site(s) or in a virtual environment
May require prolonged travel, “Road Warrior” status with up to 60% travel. Carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
Responsible for end-user training and training documentation of newly installed systems

Qualifications

BASIC QUALIFICATIONS:

High School Diploma or equivalent 1-3 years of related experience

A+ Certification Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products Systems Architecture (e.g., Client/server architecture, Web based systems) Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call Database management systems (e.g., SQL interfaces, remote data) Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)

POS installation experience
Associate Degree.
A+ Certification will be a plus
Must be a US Citizen
Must be able to pass a standard background check
Ability to travel nationwide
Ability to lift light to heavy weight material, ranging from five (5) pounds to excess of 50 Pounds
Stand Long Hours
Must possess a valid driver’s license.
Must have basic toolkit with flash light
Must be safety oriented and follow all safety guidelines and policies.
Must have Cell phone with camera or separate camera, Laptop, valid Driving license, Flexible timings

PREFERRED QUALIFICATIONS:

Associate’s Degree preferred 3+ years of related experience

Job Type: Contract

Salary: $20/hr

For immediate consideration contact CLINTECH BUSINESS SOLUTIONS at info@clintechbusinesssolutions.com.